What is Ledger® Live Wallet?
Ledger® Live is the official companion application (Desktop and Mobile) for Ledger® hardware wallets. It provides a single interface to manage multiple crypto accounts, check balances, send/receive coins, install apps on your device and connect to services. Ledger® Live Desktop runs on Windows, macOS and Linux; the Ledger® Live App is available for iOS and Android.
Download & Install
Download Ledger® Live from the official Ledger® website. Choose Ledger® Live Desktop for a desktop install or the mobile Ledger® Live App from Apple App Store / Google Play. Always verify the URL and checksum where provided to avoid phishing copies.
Ledger® Live Login & Common Issues
Ledger® Live login ties to your device’s cryptographic keys — you unlock your hardware wallet (PIN) to authorize actions. Common problems include:
- Login not working: incorrect PIN, outdated Ledger® Live version, or a firmware mismatch.
- Error connecting Ledger® account: USB cable problems, inadequate browser (for WebUSB setups) or blocked drivers.
- Ledger® Live App not working: clear app cache, update OS, or reinstall Ledger® Live App.
Troubleshooting checklist
- Ensure the device firmware and Ledger® Live versions are up-to-date.
- Try an official USB cable and a different USB port; avoid USB hubs when possible.
- Check OS permissions (macOS: allow USB; Windows: install drivers).
- If a connection error persists, use Ledger® Help Center articles and official troubleshooting tools.
Account Recovery & 2FA
If your device is lost/damaged, Ledger® account recovery uses your 24-word recovery phrase — never share it. There is no central Ledger® 2FA reset because Ledger® is a cold-storage system: access is tied to your recovery phrase and device PIN. For apps that layer third-party 2FA, follow the service provider’s recovery flow.
Migrating from Trezor / "Unable to Ledger® Trezor"
Users moving from Trezor to Ledger® should export their public addresses or use supported migration tools for specific coins. "Unable to Ledger® Trezor" commonly refers to compatibility or key-format differences — check coin-specific guides and avoid sharing your seed phrase across devices.
When to contact Ledger® Help Center
Contact Ledger® Help Center for unresolved firmware or device issues, suspected compromise, or if guided steps fail. Never share your 24-word phrase with support — Ledger® support will never ask for it.
Frequently asked questions
Q: How do I download Ledger® Live safely?
A: Visit the official Ledger® site, verify the domain, and download the installer for your OS. Check checksums if provided.
Q: My Ledger® Live login isn't working — what now?
A: Confirm PIN, update Ledger® Live and device firmware, try another USB cable/port, and consult the Help Center.
Q: Can I recover my account without the device?
A: Yes — using your 24-word recovery phrase on a compatible hardware wallet or recovery tool. Never input it on a website or share it.
Q: What does "Error connecting Ledger® account" mean?
A: Usually a connectivity or driver issue. Test cables, ports, OS drivers, and ensure Ledger® Live is updated.
Q: How do I migrate from Trezor to Ledger®?
A: Follow coin-specific migration guides. Avoid importing seed phrases into another device unless you understand the security implications.
Q: Can Ledger® support reset my 2FA?
A: Ledger® cannot reset third-party 2FA tied to online accounts. For Ledger®-specific access, recovery phrase + PIN control access.